Security & Privacy

ChilloutHostels.com realises some people are unsure about entering their personal details into websites over the Internet. Below, we explain how we use your information and how we protect your privacy. ChilloutHostels.com and its associated companies respect and protect your right to privacy in relation to your interactions with this website.

Any information which is provided by you to ChilloutHostels.com via this website or otherwise will be treated in accordance with the terms of the Act on the Protection of Personal Data , Law nº 67/98 from 26 of October (transposing into the Portuguese legal system Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data) and/or such amending or replacement legislation as may be adopted in Portugal from time to time.


INFORMATION REQUIRED TO PROCESS YOUR BOOKING
For us to process a booking for you, we require some information from you. This includes your name, nationality, your gender (or the gender of the group you are in), your phone number and email address. Also, since we confirm your booking while you are on the site, we require your credit or debit card details so we can confirm your booking when you pay your deposit.

WHO SEES YOUR INFORMATION
We are required to send your information to the travel services provider with which you booked travel services so that the travel service provider knows who you are and when you will use its travel services. We give your name, your nationality, your gender (or the gender of the group you are in), your phone number, your email address, your credit card details and of course, the details of your booking. The travel service provider requires this information to accept a confirmed booking from you. All travel service providers on whose behalf we facilitate bookings have agreed to the ChilloutHostels.com terms and conditions and accept this privacy policy.

SECURITY
All sensitive information exchanged between your computer and our site is encrypted using SSL. Our SSL Cert. is provided by Verisign. This ensures that your information is transmitted securely and is safe from third parties. You should be aware that where you link to another web site from this web site, that ChilloutHostels.com has no control over that other web site. Accordingly, ChilloutHostels.com cannot guarantee that the controller of that web site will respect your privacy in the same manner as ChillHostels.com.

HOW WE USE YOUR INFORMATION
We only use your email address for sending you a confirmation of your bookings or to contact you for any reason directly linked to your booking, or occasionally to inform you of new features on ChilloutHostels.com. We only use your phone number to contact you urgently if there is a problem with your booking.
You have the right to request a copy of the information which we hold about you (for which we may charge you a small fee) and to have inaccuracies in the information corrected.
On occasions, we may supply statistics about our customers to third-parties such as hostels or other agents. These statistics never contain personally identifying information.

ChilloutHostels.com, ITS DIRECTORS, EMPLOYEES, SERVANTS AND AGENTS, AFFILIATES OR OTHER REPRESENTATIVES AND THEIR RESPECTIVE PARENT AND SUBSIDIARY COMPANIES SHALL NOT BE LIABLE IN RESPECT OF ANY CLAIMS, EMERGENCIES, DEMANDS, CAUSES OF ACTION, DAMAGES, LOSSES, EXPENSES INCLUDING WITHOUT LIMITATION, REASONABLE ATTORNEY FEES AND COSTS OF PROCEEDINGS ARISING OUT OF OR IN CONNECTION WITH THE USE AND/OR DISSEMINATION OF PERSONAL INFORMATION RELATING TO YOU IN ACCORDANCE WITH THIS PRIVACY POLICY AND YOUR CONSENT.

ChilloutHostels.com reserves the right in its sole discretion to amend this Privacy and Security Statement at any time and you should regularly check this privacy policy for any amendments.

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